PRIVACY POLICY

PRIVACY POLICY

Last updated: May 6, 2026

Welcome to Liaara. Your privacy matters to us, and we are committed to protecting your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from liaarajewellery.com.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information
• Name
• Email address
• Phone number
• Shipping and billing address
• Payment-related information
• Custom jewellery requirements or preferences shared with us

Technical Information
• IP address
• Browser type
• Device information
• Website usage and interaction data

2. How We Use Your Information

We use your information to:
• Process and fulfil orders
• Communicate regarding purchases, enquiries, or custom orders
• Provide customer support
• Improve our website and customer experience
• Prevent fraudulent transactions
• Send updates, promotions, or marketing communication (only if applicable)

3. Custom & Bespoke Jewellery

Certain products offered by Liaara may be customised or made-to-order based on customer preferences.

Please note:
• Custom or personalised jewellery may not be eligible for cancellation, return, or exchange once production has started.
• Minor variations may occur due to handcrafted production processes, stone characteristics, or screen display differences.
• Final product appearance may slightly differ from website images.

4. Diamond & Jewellery Information

Liaara offers both natural and lab-grown diamonds.

Where applicable, jewellery may include certifications from:
• IGI
• SGL
• GIA (available upon request)

All applicable gold jewellery is crafted in accordance with BIS hallmarking standards.

5. Shipping Information

We currently offer worldwide shipping.

Delivery timelines may vary depending on:
• Product availability
• Customisation requirements
• Shipping destination
• External logistics delays

Customers are responsible for ensuring accurate delivery details during checkout.

6. Returns & Exchanges

We offer a 10-day return window on eligible products from the date of delivery.

Please note:
• Returned items must be unused and in original condition.
• Customised, engraved, personalised, or bespoke products may not qualify for returns or exchanges.
• Liaara reserves the right to reject returns that do not meet our return conditions.

Detailed return instructions may be provided upon request.

7. Payments

We may offer secure third-party payment options through trusted payment gateways. Payment methods available on the website may change from time to time.

Liaara does not store sensitive card or banking information directly on its servers.

8. Cookies & Analytics

Our website may use cookies and similar technologies to improve browsing experience and website functionality.

At present, we may not actively use advertising or analytics platforms such as Meta Ads or Google Analytics, but we reserve the right to implement such tools in the future to improve user experience and marketing performance.

9. Data Protection

We take reasonable security measures to protect your personal information from unauthorised access, misuse, disclosure, or alteration.

However, no online platform can guarantee absolute security.

10. Pricing & Product Availability

Due to fluctuations in gold and diamond market prices:
• Product pricing may change without prior notice.
• Product availability may vary at any time.

We reserve the right to modify, discontinue, or update products and pricing without obligation.

11. Third-Party Services

Our website may contain links or integrations with third-party services, including payment gateways, shipping providers, or social media platforms.

Liaara is not responsible for the privacy practices or policies of third-party websites or services.

12. Your Rights

You may request:
• Access to your personal information
• Correction of inaccurate information
• Deletion of your data, where legally applicable

For such requests, please contact us using the details below.

13. Contact Us

Liaara
444 Siddhi Enclave, Flat no. 203, 2nd Floor, Lane no. 1, Subhash Nagar, Shukrawar Peth, Pune – 411002

Email: liaarajewellery@gmail.com

This Privacy Policy may be updated periodically without prior notice. Continued use of the website constitutes acceptance of any revised terms.