RETURN, REFUND, BUYBACK & EXCHANGE POLICY

RETURN, REFUND, BUYBACK & EXCHANGE POLICY

Last updated: May 6, 2026

At Liaara, we strive to ensure every piece meets the highest standards of craftsmanship and quality. Please read our Return, Refund, Buyback & Exchange Policy carefully before placing an order.

1. Return Eligibility

Eligible products may be returned within 10 days from the date of delivery.

To qualify for a return:
• The item must be unused and in original condition.
• Original packaging, certificates, invoices, and accompanying materials must be included.
• The product must not show signs of wear, damage, resizing, or alteration.

2. Non-Returnable Items

The following items may not be eligible for return, refund, exchange, or buyback:
• Custom-made or bespoke jewellery
• Engraved or personalised products
• Products altered at customer request
• Damaged or used items
• Items purchased during special promotions or clearance sales (if applicable)

3. Refund Process

Once the returned product is received and inspected:
• Approved refunds will be processed to the original payment method, where applicable.
• Processing timelines may vary depending on banks or payment providers.
• Shipping charges, customs duties, handling charges, and making charges may be non-refundable.

Liaara reserves the right to reject refunds if returned products fail inspection.

4. Exchanges

Exchange requests are subject to product availability and approval.

Customised or personalised products may not qualify for exchange.

5. Buyback Policy

At Liaara, we offer buyback and upgrade options on eligible jewellery pieces.

Cash Buyback Value:
• Natural Diamonds — up to 80%
• Lab-Grown Diamonds — up to 70%

Upgrade / Exchange Value:
• Natural Diamonds — up to 90%
• Lab-Grown Diamonds — up to 80%

Please note:
• Gold value is calculated as per prevailing market rates after purity verification.
• Making charges, taxes, shipping, certification, and other service charges are non-refundable.
• Final valuation depends on product condition, market rates, and inspection.
• Liaara reserves the right to approve, modify, or reject buyback requests at its sole discretion.

6. Exchange / Upgrade Value Terms

• Exchange value can only be used toward another Liaara purchase.
• The existing jewellery must be returned and approved after inspection before exchange value is issued.
• Exchange value is non-refundable and cannot be converted into cash.
• The next purchase must be of equal or higher value than the exchange amount.
• Remaining balance, if any, will continue as store credit and cannot be redeemed for cash.
• Liaara reserves the right to approve, modify, or reject exchange requests based on product condition and eligibility.

7. Damaged or Incorrect Products

If you receive:
• A damaged item
• A defective product
• An incorrect order

please contact us immediately with:
• Clear photographs
• An unboxing video
• Order details

Claims without proper supporting evidence may not be accepted.

8. Cancellation Policy

Orders may only be cancelled before production or dispatch begins.

Once production has started, customised or made-to-order products may not be cancelled.

9. Return Shipping

Customers may be responsible for return shipping charges unless the return is approved due to:
• Incorrect item received
• Manufacturing defect
• Verified shipping damage

Liaara recommends using secure, trackable shipping methods for returns.

10. Contact Information

Liaara
444 Siddhi Enclave, Flat no. 203, 2nd Floor, Lane no. 1, Subhash Nagar, Shukrawar Peth, Pune – 411002

Email: liaarajewellery@gmail.com
Phone: +91 7083913757